RETURN AND REFUND POLICY
1. Returns
- Eligibility: Returns are generally accepted within 7-30 days of the service date.
- Conditions: Returns may be subject to the following conditions:
- The device is returned in its original condition, with all original parts and accessories.
- The device is not damaged due to misuse, neglect, or unauthorised modifications.
- The original repair order is provided.
2. Refunds
- Eligibility: Refunds are generally issued for services that were not performed to the customer's satisfaction or for services that were not completed and is processed on a case by case basis.
- Process: Refunds will be issued to the original method of payment.
- Fees: Certain fees, such as diagnostic fees or parts costs, may not be refundable.
3. Exceptions
- Custom Services: Services that are customized to the customer's specific requirements may not be eligible for returns or refunds.
- Software Issues: Issues related to software or data loss are generally not covered by our return or refund policy.
4. Contact Information
To initiate a return or refund, please contact us within 30 days of the service date at:
IO Labs
155 Chapel Street
St. Kilda VIC 3182
0466 987 114
5. Additional Notes
- Our return and refund policy is subject to change. Please refer to the most recent version on our website.
- We reserve the right to refuse returns or refunds in certain circumstances.
Privacy Policy
Effective Date: September 16, 2024
1. Introduction
Your privacy is our first priority.
This Privacy Policy outlines how IO Labs ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website (iolabs.au) or interact with our in-store services. We are committed to protecting your privacy and complying with Australian privacy laws, including the Privacy Act 1988.
2. Information We Collect
We may collect the following types of personal information from you:
- Contact Information: Name, email address, phone number, and mailing address.
- Device Information: Information about your device, including its operating system, model, and serial number.
- Service History: Information about the services we have provided to you, including repair details, service dates, and costs.
- Payment Information: Credit card or other payment information if you make a purchase.
3. How We Collect Your Information
We may collect your personal information in the following ways:
- When you visit our website and interact with our services.
- When you contact us by phone, email, or in person.
- When you provide information to us through our website or other channels.
4. How We Use Your Information
We may use your personal information for the following purposes:
- To provide you with the services you request.
- To communicate with you about your service or purchase.
- To process your payments.
- To improve our website and services.
- To comply with our legal obligations.
5. Disclosure of Your Information
We may disclose your personal information to:
- Our employees and contractors who need to access it to perform their duties.
- Our service providers, such as shipping companies and payment processors.
- Law enforcement agencies or other government authorities as required by law.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, or misuse.
7. Access and Correction
You have the right to request access to and correction of your personal information. To make a request, please contact us using the information provided below.
8. Cookies and Tracking Technologies
We may use cookies and other tracking technologies to collect information about your use of our website. You can adjust your browser settings to manage your cookie preferences.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website.
10. Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us at:
IO Labs
155 Chapel Street
St. Kilda VIC 3182
0466 987 114
IO Labs 2024 - All Rights Reserved. An ASIC Registered Melbourne-based Business.
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